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Owned and operated by Oasis Retreat Solutions, LLC, we welcome every question about your backyard retreat.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas and gazebos may include specific delivery details on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If tracking has not updated within a few days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start a return. We are happy to walk you through the process.
Can I exchange an item for a different size or style?
Exchanges are handled on a case-by-case basis. Contact us within the return window and let us know what you are looking for. We will do our best to find the right patio furniture set, gazebo, or sauna option for your space.
What materials are your patio furniture sets made from?
Materials vary by collection and are listed on each product page. Many of our patio sets feature weather-resistant frames and UV-protected fabrics designed to hold up through sun, rain, and seasonal changes. Check individual listings for full specifications.
Do your infrared saunas require professional installation?
Assembly details vary by model and are included on each product page. Many of our infrared saunas are designed for straightforward at-home assembly by the customer using the included instructions and hardware. Review the product listing for dimensions and setup requirements before ordering.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your outdoor space? Our return window gives you time to decide, backed by our return policy.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
